Shipping policy

Shipping Policy

Thank you for shopping with Shop Lumina Boutique! We're committed to getting your order to you as quickly and safely as possible.

Order Processing

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Once your order has been processed and shipped, you will receive a confirmation email with your tracking information.

Please note that processing times may be slightly longer during holidays, promotional events, or periods of high order volume.

Shipping Times

Estimated delivery times are as follows:

United States: 7–15 business days
Canada: 7–18 business days
International: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed. Shipping times may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, you'll receive a tracking number by email. Please allow 2–5 business days for tracking information to update after your package has been dispatched.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping address, please contact us immediately at support@shopluminaboutique.com. While we'll do our best to help, we cannot guarantee changes once an order has entered processing.

Lost, Delayed, or Stolen Packages

Once an order has been handed over to the shipping carrier, shipping times are outside of our control.

If your package appears to be delayed, please allow a few additional business days, as carriers may occasionally experience unexpected delays.

If your package is marked as delivered but cannot be located, we recommend first checking with neighbors, your local post office, or the shipping carrier. If you still need assistance, please contact us at support@shopluminaboutique.com, and we'll do our best to help.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges, if applicable, are the responsibility of the customer.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us at support@shopluminaboutique.com as soon as possible.

We can only modify or cancel orders before they have been processed. Once an order has been processed or shipped, we are unable to make changes or cancel it.