Contact Information

We're here to help!

If you have any questions about your order, our products, shipping, returns, or anything else, our support team is happy to assist you.

Customer Support

Email: support@shopluminaboutique.com

We aim to respond to all inquiries within 24–48 business hours. During weekends, holidays, or periods of high order volume, response times may be slightly longer, but we'll get back to you as soon as possible.

Before Contacting Us

To help us assist you more quickly, please include the following information in your email whenever possible:

• Your full name

• Your order number

• The email address used to place your order

• A brief description of your question or issue

• Photos (if your inquiry relates to a damaged, defective, or incorrect item)

Customer Service Hours

Monday – Friday: 9:00 AM – 5:00 PM (EST)

Closed on weekends and major holidays.

We're Here to Help

Whether you have a question before placing an order or need assistance after your purchase, we're committed to providing friendly and timely support.

Thank you for choosing Shop Lumina Boutique!